Tanya Moore, chief people officer at M.C. Dean, believes in a simple concept to transform a company’s people experience: “Do good by your people, and they will do good by you.”
This philosophy of approaching work with a people-first mindset is at the heart of Moore’s efforts to transform the employee experience at M.C. Dean, a leader in cyber-physical solutions building intelligence through great solutions, with great people, for great customers.
At M.C. Dean, Moore and her team assessed the entire HR and people lifecycle, elicited feedback from business leaders and employees, prioritized the most significant pain points and opportunities, and developed a career roadmap—all to ensure they have a highly skilled and engaged workforce.
Moore says these initiatives and others are vital to help improve employee engagement. Employees who feel safe, invested in, and inspired to do great work will show up for their employer.
For example, the chief people officer forged a partnership with FMI Corporation, a leading consulting and investment banking firm that solely works in the built environment, to send more than three hundred of its project managers and field supervisors to FMI’s project manager and field leader training courses.
“Working with Tanya, we developed a plan to make sure employees have the skills, training, and knowledge to be best-in-class,” says Jason Baumgarten, partner at FMI. “Tanya recognizes the importance of investing in her people as a retention tool and to improve the firm’s productivity.”
Moore has also called upon HUB International, an insurance and benefits firm.
“M.C. Dean is a highly dynamic and rapidly growing company, and working with Tanya has been excellent as she truly understands what is important for the success of an employee,” says Jody Buyalos, HUB’s executive vice president and employee benefits practice leader. “HUB is proud to partner with M.C. Dean to work with them to continually enhance their employee experience.”
She traces her passion for people back to her childhood. Her parents taught her to work hard, be humble, and care for others. But it wasn’t hard to instill these values in Moore, who, even at a young age, always had a knack for building trust and connecting with others.
That said, Moore didn’t know what she wanted to do for a career in her formative years. Interestingly, an internship experience she had while pursuing an MBA at the College of William & Mary made one thing clear: she didn’t want to go into human resources.
“Back then, my field was very transactional and manual,” she says. “I left that HR internship grateful for the experience and feeling like I knew what I did not what to do with my career.”
Ultimately, that didn’t stop her from discovering her passion. Moore worked for a defense contractor in her first job after completing her undergraduate degree and became curious about how to make the work environment more welcoming and productive. That curiosity led her to solicit feedback from her colleagues with a survey. The results led to conversations with company leaders, and Moore developed initiatives to address the concerns. As a result of her advocacy, the overall workplace culture improved.
Though being able to participate in those improvements excited her, she didn’t truly realize that this type of work was a profession until she completed her MBA studies. After graduation, Moore worked at PricewaterhouseCoopers as a consultant in organizational change management.
She continued her career growth at IBM. During this time, the HR profession at IBM was undergoing its transformation into a more impactful strategic partner for businesses.
With this change in the department’s scope, Moore moved to HR and played an instrumental role in helping IBM shift the workforce’s skills. This role included supporting the company’s transformation into a hybrid cloud and artificial intelligence industry leader.
As a result of Moore’s and her colleagues’ work, IBM pioneered new approaches to skill transformation and developed several award-winning programs that set industry standards.
Being part of that team crystalized Moore’s passion for creating a vision and working with an integrated team to see it through. Those consulting experiences also heavily influenced the kind of leader she is today. She stresses the importance of meeting an organization where it is, understanding its history, understanding the business challenges, and co-creating the future as a team.
Moore is looking forward to continuing to advance the employee-centric agenda at M.C. Dean. When asked about advice she’d give to someone aspiring to be where she is, she shares an encouraging response: “Bet on yourself. There were points in my career where I held myself back, whether because I was doing great in my role or uncertain if I could do well as I wanted to in the next one. So don’t let that voice inside your head hold you back.”
HUB International is the world’s largest privately owned insurance broker with 530 offices and 16,000 employees globally. HUB is a full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement, and wealth management products and services to over two million clients worldwide. HUB’s vast network of specialists bring clarity to a changing world with tailored solutions and unrelenting advocacy so that clients are ready for tomorrow. We know what it takes to be an employer of choice, as HUB Metro DC has won Best Places to Work in Insurance for ten years in a row!
Leadership, diversity, equity, and inclusion challenges are deeply intertwined, and we really appreciate M.C. Dean for showing a deep interest in the intersection of these within their company. We want committed leaders at the top to dialogue openly about their challenges and address, in meaningful ways, how to best support their teams and culture. This work is uncomfortable, and it takes real commitment to ensure we address and overcome what’s ahead. This commitment is why Krishtel is proud of our partnership with Tanya Moore, M.C. Dean’s chief people officer; the CEO, Bill Dean; and the rest of their leadership team.