On the surface, it’s a bit surprising that the number one quality that Paul Maher looks for in potential members of his Industry Experiences team at Microsoft has nothing to do with programming or technical skill. It’s empathy—for the user.  “We’re hiring a team that has a customer obsession—a customer-first approach,” says Maher, who is the general manager … Continue reading The Most Important Trait of a Customer-Obsessed, Industry-Disrupting Team