Putting Customers First
"The customer is always right" is a mantra held sacred by all employees at Spartan Logistics, from the truck drivers to the father-and-son duo at the helm of this economy-defying company.
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“The spirit of the ‘true athlete’ runs through the entire company and pervades everything we do.”
Dick’s Sporting Goods’ David Mossé scores big as general counsel for the Fortune 500 retailer
The Destination Architects
Pat Cinfici and Janet Papilla of Boscov’s Travel share how they’ve tackled challenges that have crippled competitors
Partners Look to the Cloud
James Dunn, CEO of TelStar Hosted, and Steve Bederman, CEO of Vocalcom North America, detail their critical alliance
The Outdoorsmen
“Spoiled” campers Andy Cates and Yale Spina discuss how to camp in style via their company, RVC Outdoor Destinations
Embracing ISO 9001 Certification
Processed Metals Innovators’ Chris Conard reveals how undergoing the rigorous certification process pays off
The Natural Entrepreneur
Mike Hoover explains how he set up KIB Electronics to have zero debt even when the economic downturn hit
Tailoring a Niche
The father-and-son duo behind Jimmy Au’s For Men 5’8’’ and Under, Inc. find their calling dressing an overlooked market
Power of Three
Motor Trike’s Wayne Tompkins discusses why three wheels are better than two
Masterminding a much-needed rural water cooperative
Troy Larson of Lewis & Clark Rural Water System oversees a vital project that will provide safe drinking water to thousands